Terms & Conditions

Bookings, Cancellations & Service Fees

  1. A DEPOSIT IS REQUIRED FOR ALL BOOKINGS.
     
  2. DEPOSITS FORFEIT WHEN CANCELLATIONS OCCUR WITHIN 48 HOURS OF APPOINTMENT (This is 48 business hours, which means if cancelling on Saturday for Tuesday this policy will apply).
     
  3. Call (03) 6224 3838 to cancel appointment if unwell.
     
  4. Booking confirmations are sent via text message 72 hours prior to your appointment – reply "Y" to confirm or we may cancel your appointment and forfeit your deposit without notification.
     
  5. Late arrival to appointments may require treatment alteration, or be cancelled, including deposit forfeit.
     

COVID Safety

  1. Call (03) 6224 3838 to cancel appointment if unwell.
     
  2. Clients are to attend appointments alone when possible.
     
  3. Strict hygeine and sanitation procedures are performed per COVID safe and industry standards; as well as additional OHS and PPE as required by the government and/or industry.

 

Children & Babies

  1. Children and babies are welcome to appointments of 15 minutes only when care cannot be organised.

 

Gift Vouchers & Client Rewards

  1. Gift vouchers expire three years from purchase date.
     
  2. Gift vouchers are redeemable for treatments and/or products during all trading days; excluding treatments with Dr Ian Hoyle, Janet Manley and Drip IV Australia.
     
  3. Refunds, exchanges and/or extensions are not available for any current or expired gift vouchers.
     
  4. Promotion, birthday and client rewards gift vouchers expire three months from issue date and are only available for treatments during all trading days; excluding treatments with Dr Ian Hoyle, Janet Manley and Drip IV Australia.
     
  5. Client rewards are subject to change or discontinuation at any time without notification.

 

Health, Safety & Liability

  1. Clients are asked to provide health and medical information relevant to their treatment plan, for client and employee safety only. All client information is private and confidential.
     
  2. Sharkra Medi Spa will not be held accountable for any undesirable treatment outcomes or accidents where professional advice has not been followed correctly by the client, or where contra-indications have not been disclosed by the client.​
     
  3. Sharkra Medi Spa reserves the right to cease treatment at any stage - including during an appointment - if circumstances become unsafe for the client and/or therapist.
     
  4. Clients must not touch equipment or machinery to avoid injuries, damages or fees.
     
  5. Clients are not to consume food and/or drinks in the salon.

 

Mobile Devices

  1. All devices must be on silent mode when visiting Sharkra.

 

Promotions & Packages

  1. When several treatments are offered as part of a promotion, all treatments must be booked as one appointment - treatments cannot be "split" into several appointments.
     
  2. Promotions and packages cannot be modified or treatments substituted.
     
  3. Refunds, exchanges or extensions are not available for any current or expired promotions.
     
  4. Packages must be completed within their recommended time frame. Refunds, exchanges or extensions are not available for any appointments not completed within the recommended time frame.
     
  5. Discounts available to guests staying at selected hotels in Hobart; or hotel staff or selected hotels in Hobart can only redeem one discount card per treatment. Discounts are available for treatments during all trading days; excluding treatments with Dr Ian Hoyle, Janet Manley and Drip IV Australia.

 

Retail Sales, Product Exchanges, Returns & Refunds

  1. Cash, card and bank transfer payments accepted.
     
  2. Exchanges, returns and refunds are only available for defective products or when an allergic reaction to a product has occurred.
     
  3. Exchanges, returns and refunds for defective products or allergic reactions must be processed as soon as possible; and no later than 60 days from purchase date.
     
  4. Refunds are processed via the same purchase method - eg, card refunded for a card payment.
     
  5. Exchanges and refunds are not available for "change of mind" purchases.

 

Treatments & Products

  1. Treatment and product prices are subject to change at any time without notification.
     
  2. Treatment and product discontinuation may occur at any time without notification. 
     
  3. Treatment and product results will vary for every client.
     
  4. Treatment duration may vary at every appointment, subject to client and employee health and safety, or other disclosed requirements.

     

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