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Cancellation Policy

  • All bookings require a deposit
  • DEPOSITS FORFEIT WHEN CANCELLATIONS OCCUR WITHIN 48 HOURS OF APPOINTMENT  (This is 48 business hours, which means if cancelling on Saturday for a Tuesday appointment, this policy will still apply).
  • Call (03) 6224 3838 to cancel appointment if unwell.
  • Booking confirmations are sent via text message 72 hours prior to your appointment – reply “Y” to confirm or we may cancel your appointment and forfeit your deposit without notification.
  • Late arrival to appointments may require treatment alteration, or be cancelled, including deposit forfeit.
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