Terms & Conditions

Bookings, Cancellations & Service Fees

  3. Call (03) 6224 3838 to cancel appointment if unwell (and to avoid cancellation fee).
  4. Appointment confirmations are sent via text message 48 hours prior to appointment – reply "Y" to confirm or we may cancel your appointment without notification (including cancellation fee).
  5. Late arrival to appointments may require treatment alteration, or be cancelled (including cancellation fee).
  6. Senior Therapist Fees apply to selected services with Tanya Ahmed, Karla Wilson and Gabrielle Poulson.
  7. 10% Service Fee applies to selected services on Saturdays.

COVID Safe Procedure

  1. Call (03) 6224 3838 to cancel appointment if unwell (and to avoid cancellation fee).
  2. All visitors are required to use the Check in TAS app, or register their visit at Reception.
  3. Social distancing capacity is 25 people - clients are to attend appointments alone when possible.
  4. Strict hygeine and sanitation procedures are performed per COVID safe and industry standards; as well as additional OH&S and PPE as required by the government and/or industry.
  5. Government regulations regarding travel to Tasmania, and therefore visiting the salon, apply - refer to https://www.coronavirus.tas.gov.au/ for further information.
  6. COVID safe procedures are subject to change at any time.


Children & Babies

  1. Children and babies are welcome to appointments of 15 minutes only when care cannot be organised.


Gift Vouchers & Client Rewards

  1. Gift vouchers expire three years from purchase date.
  2. Gift vouchers are redeemable for treatments and/or products during all trading days.
  3. Refunds, exchanges and/or extensions are not available for any current or expired gift vouchers.
  4. Gift vouchers are not available for treatments with Dr Ian Hoyle, Janet Manley or Drip IV Australia.
  5. Donation, birthday, client rewards and "Try Me" gift vouchers expire three months from issue date; and are only available for treatments during all trading days.
  6. Client rewards are subject to change or discontinuation at any time without notification.


Health, Safety & Liability

  1. Clients are asked to provide health and medical information relevant to their treatment plan, for client and employee safety only. All client information is private and confidential.
  2. Sharkra Medi Spa will not be held accountable for any undesirable treatment outcomes or accidents where professional advice has not been followed correctly by the client, or where contra-indications have not been disclosed by the client.​
  3. Sharkra Medi Spa reserves the right to cease treatment at any stage - including during an appointment - if circumstances become unsafe for the client and/or therapist.
  4. Clients must not touch equipment or machinery to avoid injuries, damages or fees.
  5. Clients are not to consume food and/or drinks in the salon.


Mobile Devices

  1. All devices must be on silent mode when visiting Sharkra.


Retail Sales, Product Exchanges, Returns & Refunds

  1. Cash, card and bank transfer payments accepted.
  2. Exchanges, returns and refunds are only available for defective products or when an allergic reaction to a product has occurred.
  3. Exchanges, returns and refunds for defective products or allergic reactions must be processed as soon as possible; and no later than 60 days from purchase date.
  4. Refunds are processed via the same purchase method - eg, card refunded for a card payment.
  5. Exchanges and refunds are not available for "change of mind" purchases.


Specials & Packages

  1. Where several treatments are offered as part of a promotional special, all treatments must be booked as one appointment - treatments cannot be "split" over several appointments.
  2. Specials and packages cannot be modified or treatments substituted.
  3. Refunds, exchanges or extensions are not available for any current or expired promotional specials.
  4. Packages must be completed within their recommended time frame. Refunds, exchanges or extensions are not available for any appointments not completed within the recommended time frame.


Treatments & Products

  1. Treatment and product prices are subject to change at any time without notification.
  2. Treatment and product discontinuation may occur at any time without notification. 
  3. Treatment and product results will vary for every client.
  4. Treatment duration may vary at every appointment, subject to client and employee health and safety, or other disclosed requirements.


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