Our Terms & Conditions are in place to reduce the occurrence of client no shows so we can offer as many appointments as possible and fairly to clients, and to ensure a relaxing environment and experience for everyone.
BOOKINGS, CANCELLATIONS & FEES:
- A CANCELLATION FEE applies to cancellations or no shows within 24 hours of your appointment (50% of the booked treatment cost).
- We send confirmation texts the day before appointments – PLEASE REPLY “YES” TO CONFIRM your appointment or we may cancel it.
- A NON-REFUNDABLE 50% DEPOSIT is required for new clients to book appointments of 60+ minutes and exisiting clients to book appointments of 90+ minutes. Appointments CANNOT be held without a deposit.
- ADDITIONAL FEES:
A 10% fee applies to services on Saturdays (excluding all Cutera laser treatments, all IPL treatments - including fat reduction & skin tightening, brow tattooing, skin needling, dermaplaning and bridal party makeup).
A 20% Senior Therapist Fee applies to services with Tanya Ahmed, Karla Wilson and Gabrielle Poulson (excluding all Cutera laser treatments, all IPL treatments - including fat reduction & skin tightening, brow tattooing, skin needling, dermaplaning, herbal phyto peels, brow tattooing, lash extensions and gel nails).
TREATMENTS & PRODUCTS:
- Treatment and product prices are subject to change at any time without prior notification.
- Treatment results will vary for every client.
- Sharkra Medi Spa will not be held accountable for any undesirable treatment outcomes or accidents where advice and/or procedures have not been correctly followed by the client, or where contra-indications have not been disclosed to Sharkra by the client.
- Sharkra Medi Spa reserves the right to cease treatment at any stage (including during an appointment) if circumstances become unsafe for the client and/or therapist.
- Treatments may require alterations or may be cancelled and charged if clients are more than 10 minutes late to appointments.
GIFT VOUCHERS & REWARDS:
- Gift vouchers are redeemable for treatments and/or products, Monday - Saturday.
- Regular gift vouchers expire 12 months from purchase date.
- Donation gift vouchers expire 3 months from issue date.
- Refunds or extensions are not available for any expired Sharkra gift vouchers.
- Gift vouchers cannot be redeemed for MINDBODY appointments.
- Our Sharkra Client Rewards (including loyalty, birthday, referral and review vouchers) are subject to change or discontinuation at any time without prior notification.
SPECIALS & PACKAGES:
- Where several treatments are offered as part of a special or package, all treatments must be booked in the one appointment - treatments cannot be split over several appointments.
- Specials and packages cannot be modified, or treatments substituted.
- We love babies and children, and they are welcome to short appointments of 15 minutes only.
- We ask you to please arrive "child-free" to appointments longer than 15 minutes for your own experience and for other clients enjoying facial and massage treatments in the salon.
- Please turn mobile phones and tablet devices onto silent mode whilst at Sharkra.